Terms of Use

Last updated: 23 September 2026 · Version 2.0 · Applies to the Club Muster mobile app and web portal

1. About These Terms

These Terms of Use are an agreement between you and Club Muster. They apply when you create an account, accept an invitation, or otherwise use the Club Muster mobile app or web portal.

By doing any of those things, you agree to these terms. If you don't agree, please don't use the service.

If you are a parent or guardian accepting an invitation or an account on behalf of a junior member, you are agreeing to these terms on their behalf, you confirm you have the authority to do so, and you remain responsible for their use of the service.

Our Privacy Policy forms part of these terms and explains how we handle personal information.

In short: use Club Muster and you're agreeing to these rules. If you're a parent setting up an account for your child, you're agreeing on their behalf too.

2. Definitions

Club: the sports club you belong to in Club Muster. These terms say "club" throughout because that's what almost everyone reading them belongs to. Where an association, league or other parent body uses Club Muster, the same rules apply to it.
Member: any person with a Club Muster account belonging to a club.
Junior Member: a member under 18.
Guardian: a parent or legal guardian linked to a junior member's account.
Administrator: a member given elevated access by their club, including presidents, admins, coaches, managers and group leaders.
Content: anything posted or stored through the service, including messages, notices, images, profile details, attendance records and rosters.
We, us, our: Ravindar Singh, trading as Club Muster (ABN 11 636 965 040), the operator of the service. Full details are in section 24.

3. What Club Muster Is and What It Isn't

Club Muster is a private club management platform for running rosters, calendars, attendance, notices and chat within a club. Access is invite-only: the service is not open to the public, and you can only join a club you have been invited to.

What Club Muster is not

This matters, so we want to be direct about it. Club Muster is a convenience tool. It is not:

an emergency communication or emergency contact system;
a child protection, safeguarding or incident reporting system of record;
an authoritative register of attendance, membership, medical information or custody arrangements;
a substitute for your club's own policies, records, or legal obligations;
a monitored service: we do not read or actively supervise messages between members.

You should not rely on Club Muster alone for anything time-critical or safety-critical. Where something matters (a cancellation, a collection arrangement, a welfare concern), confirm it directly with your club by another means.

In short: Club Muster helps your club stay organised. It is not an emergency system and shouldn't be the only place important information lives.

4. Eligibility and Accounts

You must be 18 or older to hold an account in your own right. Anyone under 18 uses a junior member account (see section 5).
Adult accounts are created by accepting an invitation from a club.
You are responsible for keeping your login details secure, and for activity that happens under your account.
One person, one account. Accounts aren't for sharing. Guardians acting for a linked junior member are the exception.
You must provide accurate information when creating or updating your profile, and keep it up to date.
If you believe your account has been accessed without your permission, tell us and your club as soon as you can.

5. Junior Members and Guardians

Junior members cannot register themselves. A junior member account is created by an administrator of the club, at the request of that child's parent or guardian.

Where a junior member account has login details, those details are provided to the guardian. Guardians are responsible for keeping them secure and for supervising their child's use of the service.

A guardian may ask their club at any time to correct information held about their child, or to remove their child from the club. Requests about how personal information is handled are covered by our Privacy Policy.

Some children appear in Club Muster only as a squad or team-sheet entry, without an account of their own. These terms apply to information about them in the same way.

In short: children never sign themselves up. A parent or guardian asks the club to create the account, holds the login, and can ask for the record to be corrected or removed.

6. Safeguarding Information

Club Muster allows a club to record a short safeguarding note against a junior member: information a coach or manager needs to know to keep that child safe during club activity.

What these notes are for

A safeguarding note is for practical safety and welfare information, such as:

pickup and collection arrangements, including who may or may not collect a child;
an allergy, medical condition or medication that someone supervising the child should be aware of;
anything else directly relevant to that child's safety or welfare at training or on match day.

They are not a place to record disciplinary matters, performance assessments, or general observations about a child.

Health information

Where a note records an allergy, medical condition or medication, that is health information, a category of sensitive personal information that carries additional protections under Australian privacy law. It is stored separately from the rest of a member's profile, is not shown alongside ordinary roster information, and is only ever accessible to the people described below.

A safeguarding note is a convenience, not a medical record. It does not replace your club's own medical or emergency information, a signed consent or action plan, or telling a coach directly about a condition that matters. In an emergency, call 000.

Who can see them

Safeguarding notes are designed to be visible only to your club's president and administrators, and to the coaches, managers or group leaders of a team or group that the child is actually part of. They are not visible to other members, to other parents, or to the child's own account.

We build and maintain these access controls in good faith and take them seriously, but no system is perfect. If you believe a note has been seen or used by someone who shouldn't have access, please tell your club and contact us.

Accountability

Whenever a safeguarding note is added, changed or cleared, we record who did it and when, so your club can account for it. The wording of the note itself is never copied into that record.

Custody disputes

Club Muster does not determine or adjudicate custody or parenting arrangements. What a note says, and whether it is recorded at all, is a decision for your club based on the information it holds. If guardians disagree about a note, that must be resolved with the club, and if necessary through the appropriate legal channels, not by us.

A guardian's rights over a note

Safeguarding notes are recorded and maintained by a club's leadership and by that child's own coaches or managers. They are not currently displayed to guardians inside the app.

That does not limit your rights. As a guardian you can ask your club at any time what is recorded about your child, ask for it to be corrected if it is wrong or out of date, and ask for it to be removed. Your club should action that request, and can contact us if it needs help doing so. If you are not satisfied with the response, our Privacy Policy explains how to make a complaint.

Retention

A safeguarding note is deleted when the junior member's record is removed from the club.

Misuse

Accessing, sharing or using a child's safeguarding information for any purpose other than the child's safety and welfare is a serious breach of these terms and may result in immediate removal from the service, in addition to any action your club or the authorities may take.

In short: a note about collecting your child, or about an allergy or medical condition, is visible to club leadership and to your child's own coaches, and nobody else. Every change is logged, and it's deleted when your child leaves. Ask your club to see, correct or remove one. It isn't a medical record, and in an emergency you should call 000.

7. Roles and Administrator Access

Presidents, administrators, coaches, managers and group leaders are given elevated access appropriate to their role, for example managing rosters, viewing attendance, or posting notices to the whole club.

That access is granted by the club itself, not by us. We provide the permission controls; your club decides who to appoint and what they may do. Elevated access must only be used for genuine administration of that club.

8. Who Is Responsible for What

Club Muster provides the technology. Your club makes the decisions about how it is used and by whom. In practice, that split looks like this:

Area	Club Muster	Your club
Providing and hosting the platform	✓
Security and access-control mechanisms	✓
Storing and transmitting data as instructed	✓
Appointing administrators, coaches and managers		✓
Screening and clearances for those people		✓
Inviting and removing members		✓
Accuracy of member and junior records		✓
Deciding what a safeguarding note says		✓
Providing reporting and moderation tools	✓
Reviewing reported messages and acting on them		✓
Code of conduct and its enforcement		✓
Notices, rosters and attendance content		✓
Real-world safeguarding decisions and escalation		✓

We are not responsible for who your club appoints, how they behave, or the accuracy of what they enter into the service.

9. Acceptable Use

Chat, notices and other communication features exist to support club activity: training, matches, attendance and administration. You agree not to:

post content that is abusive, harassing, discriminatory, bullying, threatening or otherwise unlawful;
share another member's personal information without their consent;
share, screenshot or republish content from Club Muster outside the service where doing so would expose another member's personal information. This particularly matters where children are involved;
contact, or attempt to contact, a junior member outside appropriate club channels;
impersonate another person, or misrepresent your role within a club;
use the service for spam, advertising or commercial promotion unrelated to the club;
post malicious links, malware, or anything designed to disrupt the service;
attempt to access another member's account, or data you haven't been granted access to;
attempt to bypass security controls, scrape data, or access the service through automated means;
use the service in a way that could bring a club into disrepute.

Club Muster has zero tolerance for objectionable content and abusive users. Content that breaks these rules will be removed, and a member who posts it may be removed from their team, group or club.

10. Content, Messages and Notices

You keep ownership of content you post. By posting it, you give us permission to store, transmit, back up and display it to the members it's intended for, as part of running the service. We don't use your content for advertising, and we don't sell it.

You can’t delete a text message after you send it, so please treat anything you send as permanent. Club administrators can remove any message that breaks these terms. An image or a poll can also be removed by whoever posted it, or by the team’s coach or manager.

Where a club archives a season or competition, the chat history for it may be compiled into a transcript and retained by that club as a record.

Content posted by a club (notices, rosters, attendance) belongs to that club.

11. Reporting and Moderation

Any member can report a message. When a message is reported it is immediately hidden from everyone pending review, and a record of the message and the surrounding conversation is created for the club's administrators.

Reported content is reviewed by administrators of that club, not by us. They may restore it, keep it hidden, or delete its contents, and may take further action under the club's own code of conduct. The person who sent the message and the person who reported it are told the outcome, without either being identified to the other.

We may also act on reports ourselves where they involve the safety of a child, unlawful content, or a threat to the security of the service.

Any member can also block another member. A blocked member’s messages are hidden from the person who blocked them, and they no longer send that person notifications. They are not told. Blocking a member also reports their message to the club’s administrators. You can unblock someone at any time under Profile → Blocked Members.

12. Privacy and Personal Information

How we collect, use, store and disclose personal information (including information about children) is set out in our Privacy Policy, which forms part of these terms.

Your club can see information about you that is relevant to your membership, including your profile details, attendance, and content you post in that club. Different roles see different things, as described in section 7.

13. Data Retention and Deletion

If your club removes you, you immediately lose access to that club's data. Content you posted may remain visible to remaining members, and in the club's records.
Safeguarding notes are deleted when the junior member's record is removed (see section 6).
Archived season transcripts, moderation records and administrative audit logs are retained by the club as records of what happened.
Accounts that go unused for an extended period (currently around 18 months) may be removed automatically. We will attempt to warn you by notification and email before this happens, and simply opening the app resets it.
If a club stops using Club Muster, its data is retained for a reasonable period to allow reinstatement or export, and then deleted.

You can request deletion of your personal information as described in our Privacy Policy.

14. Intellectual Property and Licence to Use

Club Muster (the app, the web portal, the name, the logo and the design) belongs to us. We grant you a limited, personal, revocable, non-transferable licence to use the service while you are a member of a club that subscribes to it.

You may not copy, modify, reverse engineer, resell or redistribute the service or any part of it.

15. Notifications

Club Muster sends push notifications and emails about club activity: new notices, messages and account matters. You can turn push notifications off in your device settings, though doing so means you may miss club communications.

We can't guarantee that any notification will be delivered, or delivered on time. Delivery depends on your device, your network, and third-party services outside our control. Please don't rely on a notification arriving.

16. Third-Party Services and App Stores

Club Muster runs on third-party infrastructure, including Google Firebase, and is distributed through the Apple App Store and Google Play. Their terms apply alongside ours.

Where you obtain the app from the Apple App Store: these terms are between you and us, not Apple. Apple has no obligation to provide support or maintenance for the app, and is not responsible for any claim relating to it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

17. Service Availability and Changes

Club Muster is provided on an "as is" and "as available" basis. We aim for it to be reliable, but we don't guarantee uninterrupted access. Features may be unavailable due to maintenance, updates, or issues outside our control.

We may add, change or remove features over time. Where a change materially reduces what the service does, we'll give reasonable notice.

18. Disclaimers and Limitation of Liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability can be limited under that law, our liability for a failure to comply with a consumer guarantee in relation to services is limited to resupplying the services, or paying the cost of having them resupplied.

Subject to that, and to the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising from your use of the service, and we are not liable for loss arising from:

the service being unavailable, interrupted, or delayed;
a notification, message or notice not being delivered, or not being delivered on time;
information entered into the service by a club or its members being inaccurate, incomplete or out of date, including rosters, calendars, attendance and safeguarding notes;
reliance on the service for anything time-critical or safety-critical, including collection arrangements and welfare information;
the acts or omissions of a club, its administrators, or its members;
failure of your device, your internet connection, or a third-party service;
unauthorised access to your account where your login details were not kept secure;
loss or corruption of data outside our reasonable control.

To the extent permitted by law, our total liability arising out of or in connection with these terms is limited to the amount paid for the service in respect of the club concerned in the 12 months before the claim arose.

19. Suspension and Termination

An administrator can remove a member from their club at any time, which ends that member's access to the club's data.

We may suspend or terminate access to the service where:

these terms have been breached;
there is a concern about the safety or welfare of a child;
there is suspected unlawful activity;
there is a threat to the security or integrity of the service; or
the club's subscription ends.

Where the concern involves a child's safety, unlawful activity, or a security threat, we may suspend access immediately and without notice. Otherwise we'll give notice where it's reasonable to do so.

You can stop using Club Muster at any time by asking your club to remove you.

20. Changes to These Terms

We may update these terms from time to time. The date at the top of this page shows the latest revision.

For minor changes, updating this page is the notice. For material changes (including changes to how safeguarding information is handled, how your data is used or retained, or to liability) we'll give at least 30 days' notice by email and in the app before they take effect.

If you don't agree to a change, you can ask your club to remove you before it takes effect.

21. Dispute Resolution

If something goes wrong, please contact us first at support@clubmuster.com.au. Most issues can be sorted out quickly and directly.

If we can't resolve it between us within 30 days, either of us may refer the dispute to mediation before starting court proceedings. Nothing in this section prevents either of us from seeking urgent relief from a court, or from making a complaint to a regulator such as the Office of the Australian Information Commissioner.

Complaints about a club's own conduct (a decision by a coach or administrator, for example) should be raised with that club first.

22. General

Severability: if any part of these terms is found to be unenforceable, the rest continues to apply.
Waiver: if we don't enforce something straight away, that doesn't mean we've given up the right to enforce it later.
Entire agreement: these terms and the Privacy Policy are the whole agreement between us about the service, and replace anything said or written beforehand.
Assignment: you can't transfer your rights under these terms. We may transfer ours, for example if the business is sold, provided your rights aren't materially reduced.
Force majeure: neither of us is liable for a failure to perform caused by something genuinely outside our reasonable control.

23. Governing Law

These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the courts able to hear appeals from them.

24. Contact

Club Muster is operated by:

Ravindar Singh, trading as Club Muster
ABN 11 636 965 040
Queensland, Australia

For any questions about these terms, or to exercise any right described in them:

support@clubmuster.com.au
clubmuster.com.au